We are Les Clefs d’Or Argentina

A message from our Vicepresident

Our knowledge, experience and international network make us true ambassadors of our country, our cities and our hotels. The golden keys that we proudly wear on our lapels are synonymous with excellence, quality and the confidence that our guests can have when they come to our modules to request assistance with any requirement.

Thank you for visiting the website of Les Clefs d’Or Argentina. As a member of this family that brings together the Ambassadors of major cities in Argentina, Uruguay, Chile, Ecuador and Peru, it is my pleasure to say that this association is founded on the premise of Service through Friendship, to provide our guests with an unforgettable experience through the highest standards of service.

This association, which was created thanks to the efforts of our founding members and which I have the honour to represent as Vice President, continues to grow and strengthen as a result of the close ties we continue to forge with new members, suppliers and guests who have become part of our history.

We invite you to get to know us and look forward to welcoming you to any of the hotels that display their Golden Keys in the Concierge Lobby. Whether it’s to learn more about the city or simply to meet your first friend on the road, our Clef d’Or family will welcome you with open arms.

Magalí Brandariz

Vice-President Les Clefs d´Or Argentina

Chief Concierge of Palacio Duhau – Park Hyatt Buenos Aires

The motto of Les Clefs d’Or International is “In service through friendship”.

Concierges are a special breed, survivors of tasks and experiences shared by all. “My word is worth more than my signature” inspires trust and “My guest today is your guest tomorrow” describes the way concierges around the world work together and help each other.

These great values are our heritage:

01

“In service through friendship”

02

“The guest comes first”

03

"Networking is Fundamental".

04

"Integrity and Respect"

05

"Strive for excellence"

06

"Lead by example"

Our knowledge, experience and international network make us true ambassadors of our country, our cities and our hotels. The golden keys that we proudly wear on our lapels are synonymous with the excellence, quality and trust that we offer our guests every time they come to our modules to request assistance with any requirement.

OUR PILLARS

01

Training

Our members receive international-level training from renowned speakers in the fields of hospitality, tourism, technology and the humanities.

For our part, we offer lectures and assistance at Vatel Buenos Aires – Escuela Internacional de Hotelería, Iké Argentina and Mastercard, among others.

We are committed to professional development and motivated to set new standards of perfection in customer service.

02

Our Service

Over time, our members become lifelong concierge professionals whose experience, knowledge and professional relationships make them trusted ambassadors and local experts of their chosen destinations.

We have an exceptional level of service quality and our values drive us to hold our members to a high professional and cultural standard, commensurate with the responsibility and position they hold.

03

Prestige

With roots dating back to 1929, Les Clefs d’Or has built an unrivalled international reputation, with major partners including The New York Times and American Express.

Some of our members are part of chains such as Hilton, Marriot, Four Seasons, Hyatt, Sofitel, Mandarin Oriental Hotel Group and many more.